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Kiosks as tools for health information sharing: exploratory analysis of a novel ED program

Published:April 17, 2014DOI:https://doi.org/10.1016/j.ajem.2014.04.025
      It is widely recognized that the demand for emergency services is rising. Emergency department (ED) utilization increased from 36.9 visits per 100 persons per year in 1995 to 42.8 in 2010 [
      • Institute of Medicine
      IOM Report: the future of emergency medicine in the United States health system.
      ,
      National Hospital Ambulatory Medical Care Survey: 2010 Emergency Department Summary Tables.
      ]. With increasingly time- and personnel-constrained EDs, self-service kiosks have emerged as one potential solution to perform simple tasks such as registration and information distribution. This process-oriented solution may free up health care providers for more complex duties and is particularly relevant to EDs, whose core mission is to provide emergency care for potentially life-threatening conditions.
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