Advertisement

The effect of practice settings on individual Doctor Press Ganey scores: A retrospective cohort review

Published:December 08, 2018DOI:https://doi.org/10.1016/j.ajem.2018.11.025

      Abstract

      Objective

      The Press Ganey (PG) survey is a patient experience survey mailed to patients upon discharge from the emergency department (ED). It is a nationally recognized survey that is commonly used to measure patient's perception of the healthcare delivered. Emergency medicine physicians at Staten Island University Hospital staff two distinct sites: a tertiary-care setting (SIUH-N) and a community setting (SIUH-S). The goal of our study was to compare the effect of different ED practice settings, within the same hospital and healthcare system, on individual attending physician PG scores.

      Methods

      This was a retrospective, observational study of EM physicians, conducted at Staten Island University Hospital between January 1, 2015 and December 31, 2016. Physicians with PG survey responses from both sites were included. The number of responses and mean scores for the four doctor specific survey questions and the doctor overall score were extracted from PG surveys.

      Results

      Mean PG scores at SIUH-N were significantly lower than the mean scores at SIUH-S in each of the four doctor-specific questions, as well as the doctor overall score (p < 0.05). 16 out of 18 doctors demonstrated higher doctor overall scores at SIUH-S.

      Conclusion

      Variables other than the individual doctor may be influencing the PG survey responses and perceptions of care. The PG survey may underestimate the impact of different practice settings on individual doctor PG scores.

      Keywords

      To read this article in full you will need to make a payment
      One-time access price info
      • For academic or personal research use, select 'Academic and Personal'
      • For corporate R&D use, select 'Corporate R&D Professionals'

      Subscribe:

      Subscribe to The American Journal of Emergency Medicine
      Already a print subscriber? Claim online access
      Already an online subscriber? Sign in
      Institutional Access: Sign in to ScienceDirect

      References

      1. Emergency Department Patient Experience Understanding Patient-Centered Value in the Emergency Department. (Retrieved November 22, 2017) http://www.pressganey.com/resources/emergency-department-patient-experience

        • Bendesky B.S.
        • Hunter K.
        • Kirchhoff M.A.
        Same physician, different location, different patient satisfaction scores.
        Ann Emerg Med. 2016; 68: 531-535
        • Handel D.A.
        • French L.K.
        • Nichol J.
        Associations between patient and emergency department operational characteristics and patient satisfaction scores in an adult population.
        Ann Emerg Med Emerg Med. 2014; 64: 604-608
        • Yiadom M.
        • Baugh C.W.
        • Barrett T.W.
        Measuring emergency department acuity.
        Acad Emerg Med. 2018; 25: 65-75