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If we build it they will come patient use of health portals

Published:March 08, 2019DOI:https://doi.org/10.1016/j.ajem.2019.03.008
      There is evidence that patient engagement improves health outcomes and reduces health care costs [
      • Forbat L.
      • Cayless S.
      • Knighting K.
      • Cornwell J.
      • Kearney N.
      Engaging patients in health care: an empirical study of the role of engagement on attitudes and action.
      ]. In order to achieve this, healthcare institutions are focusing on patient portals as the primary access point for personal health information and patient-provider communication [

      Ferman JH. Healthcare reform: Medicare & Medicaid Innovation Center. CMS provision will test new payment and service delivery models. Healthc Exec 2010; 25(4): 58, 60.

      ,
      • GPO
      Medicare and Medicaid programs; electronic health record incentive program.
      ]. This means that patient's adoption of portals is increasingly critical for receiving of quality health care, including interactions with health providers outside of clinical visits and quick access to one's personal health information. The next question is however; if we build them will patients come sign up and use them?
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      1. Ferman JH. Healthcare reform: Medicare & Medicaid Innovation Center. CMS provision will test new payment and service delivery models. Healthc Exec 2010; 25(4): 58, 60.

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